At Highland Pharmacy, your privacy is of the utmost importance. This Privacy Policy explains how we collect, use, protect, and disclose personal information from visitors to our website, mobile users, and pharmacy customers. By interacting with our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect personal and health-related data to provide safe and effective pharmacy services:

  • Contact Information: Name, address, email, phone number, and emergency contacts.

  • Health Information: Prescription history, allergies, medical conditions (as provided), and insurance details.

  • Communication Data: Information from your interactions with our staff or automated messages (e.g., refill reminders).

  • Usage Data: IP address, device details, and website usage behavior (when visiting our site).

2. How We Use Your Information

We use the collected data to:

  • Fulfill and manage prescription orders.

  • Provide personalized pharmacy services.

  • Send prescription refill reminders, updates, and important health-related information.

  • Respond to inquiries and provide customer support.

  • Improve our website, services, and overall patient experience.

  • Comply with legal and regulatory requirements.

3. SMS Communication and Consent

By providing your phone number and opting in, you may receive text messages from Highland Pharmacy regarding:

  • Prescription readiness and pickup notifications

  • Refill reminders

  • Appointment reminders

  • General pharmacy updates or health-related notices

Message frequency may vary. Standard message and data rates may apply.

Opt-Out Policy

You may opt out at any time by replying “STOP” to any message or by contacting us directly.

Help

For assistance, text “HELP” or reach out using the contact info provided below.

“Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

4. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes. We may share data under the following circumstances:

  • Healthcare Providers: When necessary to fill prescriptions or coordinate care.

  • Service Providers: Vendors who assist with prescription delivery, technology support, or communication systems, under strict confidentiality.

  • Legal Requirements: When required by law, regulation, or court order.

  • Insurance Providers: For billing and reimbursement purposes.

  • Mobile Carriers: Only when needed for compliance and SMS delivery functionality.

5. Data Security

We implement robust safeguards to protect your data, including:

  • Encrypted data storage and transmission

  • Secure pharmacy systems and communication tools

  • Routine audits and compliance checks

  • Restricted staff access to patient information on a need-to-know basis

6. Your Rights

You have the right to:

  • Access and review your personal data or prescription history

  • Request corrections to inaccurate information

  • Request deletion of your data, subject to medical and legal retention requirements

  • Revoke communication consents at any time

7. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to review this page periodically.

8. Contact Us

For questions about these Terms and Conditions or to request a copy:
Phone: 505-243-3777
Email: info@highlandpharmacy.com
Address: 717 Encino Pl Ne Albuquerque, NM 87102